OhioHOPES

The Long-Term Care Ombudsman Program staff offers assistance in the following areas:

Complaint Investigation: The Ombudsmen investigates and works to resolve any care complaints including food service, inadequate hygiene, abuse and neglect, and discharge.
Consumer Advocacy:

The Ombudsmen educates the community on long-term care issues. They also provide information and problem-solving assistance relating to Medicaid and Medicare as well as other state and federal benefits.

Long-Term Care Selection Assistance: The Ombudsmen provide valuable information on nursing home, adult care facility, or assisted living facility selection.

Transition Coordination: The Ombudsmen assist residents transition from the nursing home to a community setting utilizing HOME Choice resources.