Ohio’s Office of the State Long-term Care Ombudsman advocates for people receiving home care, assisted living and nursing home care. Paid and volunteer staff work to resolve complaints about services, help people select a provider and offer information about benefits and consumer rights.
The Office of the State Long-term Care Ombudsman promotes person-centered care, which puts consumers at the heart of all care decisions and gives them a voice about what care they receive, from whom, when and where. Person-centered care not only leads to better outcomes for the consumer, but also contributes to higher staff satisfaction and retention
Ombudsman services are free!
MyCare Ohio members: The MyCare Ohio Ombudsman Program staff can assist with understanding the services available through MyCare Ohio, as well as your rights as a MyCare Ohio consumer. Having problems with care, ombudsman staff work with managed care plans (Aetna, Buckeye, CareSource, Molina or United Healthcare) and providers to solve problems and ensure members get the care they need.